Call center outsourcing is a smart choice for many healthcare companies. It allows you
to focus your energies on the main facets of your business as well as your core competencies and in a cost-effective, efficient manner.
Healthcare organizations considering call center outsourcing need to understand that there are many call center vendors from which to […]
I want to expand on telephone scripts a little bit because I’ve been getting so many emails asking how to be effective in today’s market.
Let’s start with some basics. First, as we all know, things are tighter today than they were a Year ago, but that doesn’t mean businesses have stopped buying […]
Ask yourself this question - when you call a prospect or client back to close a sale, do you open your call up with, “I’m just calling to follow up…”?
If you’re like most sales reps (80% or more), then I’ll bet you do, and, if so, then you’re making a big mistake because […]
I’ve always said that the number one skill of a Top 20% producer is his or her ability to listen. Your prospect or client has their own reasons for needing or buying your product or service, but unless you ask questions and shut up and listen, you’ll never know what they are.
And in […]
I hope you choose to participate in your sales career. What I mean by that is I hope you recognize the importance of investing in yourself and in learning and using as many new, effective sales techniques as you can.
Last week I was speaking with a new prospect who had called in […]